きゃくかんけいかん 顧客関係管理
1. customer relationship management; CRM
Wikipedia definition
2. Customer relationship managementCustomer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
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Read “Customer relationship management” on DBpedia


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